Refund Policy

Last Updated: September 1, 2026

Thank you for choosing AirSurfer. We are committed to ensuring a pleasant shopping experience for every customer. If you are not completely satisfied with your purchase, we are here to help. Please read this Refund Policy carefully before placing an order. By placing an order, you acknowledge that you have read, understood, and agreed to the following terms.

1. 30-Day Return Window

You may request a return within 30 days of receiving your item. Requests submitted after this period may not be accepted, and we appreciate your understanding.

Returned items must meet the following conditions:

• Unused, uninstalled, and in the same condition in which you received them;
• Include all original parts, accessories, manuals, and packaging;
• Free from damage caused by improper use or installation;
• Packaging is intact and does not affect resale.

We reserve the right to refuse any return that does not meet the conditions above.

2. Non-Returnable Items

The following are not eligible for return:

• Items that have been installed, used, or worn;
• Items with physical damage caused by human factors after delivery;
• Items that have been modified, repaired, or altered without authorization;
• Items missing original packaging;
• Items missing parts or accessories;
• Items clearly marked as "Final Sale" or "Non-Returnable" on the product page.

3. Damaged, Defective, or Incorrect Items

If your item was damaged in transit, has a manufacturing defect, or you received the wrong item, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.

We recommend reporting product issues within 14 days of occurrence to receive the fastest after-sales support. Once the issue is verified as our responsibility, we will arrange a replacement, send missing parts, or issue a refund.

4. Return Shipping Responsibility

Who covers return shipping depends on the reason for the return:

Shipping or carrier fees incurred from refusing a package for personal reasons may be deducted from your refund.

5. Refund Processing

Once your returned item is received and inspected, we will process your refund within 7 business days. The refund will be issued to your original payment method.

The actual time for the refund to appear depends on your bank, card issuer, or payment provider (such as PayPal or credit card). An additional 3–10 business days may be required. Original shipping charges are non-refundable unless the return is due to an error on the part of AirSurfer.

6. How to Start a Return

Please contact our customer service team first to obtain return instructions. Do not send items back without contacting us first, as we may be unable to identify your package and complete the refund.

When contacting us, please provide:

• Order number;
• Product model;
• Reason for return;
• Relevant photos or videos.

7. Contact Us

If you have any questions about this Refund Policy or need assistance with a return, please contact us through the following channels:

AirSurfer reserves the right to interpret and revise this policy to the extent permitted by law.

Shipping & Delivery

Last Updated: September 1, 2026

At AirSurfer, we are committed to delivering your order quickly, safely, and efficiently. Please review the shipping information below before placing your order so you understand our delivery areas, processing times, tracking procedures, and other shipping requirements.

1. Shipping Destinations

AirSurfer currently provides standard shipping within the 48 contiguous United States and Washington, D.C. We are currently unable to ship to:

• Alaska;
• Puerto Rico;
• U.S. Virgin Islands;
• PO Boxes;
• APO/FPO/DPO military addresses;
• Freight forwarding companies; or
• International destinations.

Orders to Hawaii may be available in certain circumstances and may require additional shipping charges. Please contact our Customer Support team before placing an order for delivery to Hawaii so we can confirm shipping availability and any applicable charges.

2. Free Shipping

We offer Free Standard Shipping on most eligible orders within the contiguous United States. If additional shipping charges apply because of product size, weight, delivery location, special handling requirements, or another applicable condition, the shipping charge will be displayed during checkout or communicated to you before the order is processed.

3. Order Processing

Processing times may vary depending on the product, inventory status, configuration, and availability. Where available, the estimated processing time for a product may be displayed on the applicable product page.

In-Stock Items

Most in-stock products are processed and shipped within 1–3 business days after payment has been confirmed.

Pre-Order & Backordered Items

Some products may require additional production or restocking time before shipment. These products typically ship within approximately 1–5 weeks, depending on availability. Estimated processing information for pre-order or backordered products should be reviewed on the applicable product page before purchase.

Business days exclude weekends and public holidays.

4. Shipping & Delivery

After an order has been shipped, most standard deliveries arrive within approximately 3–7 business days. Delivery times are estimates only and are not guaranteed. Actual delivery time may vary because of factors including:

• Your delivery location;
• Carrier operations;
• Weather conditions;
• Transportation disruptions;
• Public holidays;
• High-volume shipping periods;
• Incorrect or incomplete delivery information;
• Oversized shipment requirements; or
• Other circumstances outside AirSurfer's reasonable control.

Oversized items or other large products may be shipped separately or delivered through a freight carrier when necessary.

5. Shipping Confirmation

Once your order has shipped, you will normally receive a shipping confirmation email containing available shipment information:

• Tracking number;
• Shipping carrier; and
• Tracking link.

Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's tracking system.

6. Tracking Your Order

You can track your order by:

• Clicking the tracking link included in your shipping confirmation email; or
• Logging into your AirSurfer customer account and reviewing your order information, where account tracking functionality is available.

If your order contains multiple items or requires more than one shipment, the products may arrive in separate packages. In this situation, each package may have its own tracking number and delivery schedule.

7. Can I Change My Shipping Address?

If your order has not yet entered processing or fulfillment, we may be able to update your shipping address. Once an order has been processed or shipped, we may be unable to change the delivery address.

Need to change your shipping address? Please contact our Customer Support team as soon as possible. Address changes cannot be guaranteed once an order has entered processing or shipment.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order. Please carefully check your:

• Recipient name;
• Street address;
• Apartment, unit, or suite number, if applicable;
• City;
• State;
• ZIP code; and
• Telephone number.

An incorrect or incomplete address may result in delivery delays, failed delivery, return-to-sender charges, or additional shipping costs.

9. Order Marked as Delivered but Not Received

If the carrier's tracking information shows that your package has been delivered but you cannot locate it, please take the following steps:

• Verify that the shipping address on your order is correct;
• Check around your property, including your porch, garage, mailbox, side entrance, or other safe delivery locations;
• Ask family members, household members, neighbors, building management, reception staff, or your apartment office whether they accepted the package;
• Contact the shipping carrier using your tracking number and request additional delivery information.

In some cases, a carrier may mark a shipment as delivered shortly before the package actually arrives. If you are still unable to locate the package after 24 hours, please contact AirSurfer Customer Support. Please provide your order number and tracking number. We will assist you in reviewing the shipment information and working with the applicable carrier where appropriate.

10. Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your shipment.

Please keep the original product packaging, shipping box, protective materials, labels, and other relevant packaging until your claim has been completed. For the best after-sales support, shipping damage or other product issues should be reported within 14 days of delivery.

11. Shipping Delays

Although AirSurfer makes reasonable efforts to deliver orders within the estimated timeframe, delays may occasionally occur. Possible causes may include:

• Severe weather;
• Carrier delays;
• Transportation disruptions;
• High-volume shipping periods;
• Holiday schedules;
• Local delivery conditions;
• Freight scheduling;
• Natural disasters; or
• Other circumstances outside our reasonable control.

If your shipment experiences an unexpected delay, we recommend checking the tracking information and contacting the shipping carrier first. You may also contact AirSurfer Customer Support for assistance.

12. Lost or Undeliverable Packages

If a shipping carrier confirms that your package has been lost or cannot reasonably be delivered, please contact AirSurfer Customer Support. Once the carrier status and applicable circumstances have been reviewed, we will work with you on an appropriate solution.

Depending on the circumstances, this may include:

• A replacement shipment; or
• A full refund.

The applicable solution may depend on carrier confirmation, product availability, and the circumstances of the shipment.

13. Multiple-Package Shipments

Some orders may be divided into multiple packages because of product size, warehouse availability, carrier requirements, or fulfillment arrangements. Packages belonging to the same order may:

• Ship on different dates;
• Use different tracking numbers;
• Use different shipping carriers; or
• Arrive on different days.

A partial delivery does not necessarily mean that items from your order are missing.

14. Shipping FAQs

Which shipping carriers do you use?

We work with established shipping carriers such as UPS, FedEx, USPS, regional delivery providers, and freight carriers when necessary. The carrier used for your order may be selected based on your location, product size, shipment weight, warehouse, and other delivery requirements.

Can I ship to a PO Box or military address?

No. AirSurfer requires a valid physical street address for delivery. We currently cannot ship orders to PO Boxes, APO, FPO, or DPO military addresses.

Can I ship one order to multiple addresses?

No. Each order can only be shipped to one delivery address. If you would like products delivered to multiple recipients or locations, please place separate orders for each shipping address.

Will all items in my order arrive together?

Not necessarily. Products may ship separately because of size, inventory location, carrier requirements, or other fulfillment considerations. If your order ships in multiple packages, separate tracking information may be provided for each shipment.

How long does delivery usually take?

Most in-stock products are processed within 1–3 business days, and most shipments arrive within approximately 3–7 business days after shipment. Pre-order or backordered products may require approximately 1–5 weeks before shipment, depending on the product.

What should I do if my tracking number is not working?

Tracking information may require up to 24 hours after shipment confirmation to become active. If more than 24 hours have passed and your tracking number is still not displaying information, please contact our Customer Support team.

15. Contact AirSurfer Customer Support

If you have questions about shipping, delivery, tracking, a shipping address, damaged products, or a delayed shipment, please contact us:

AirSurfer reserves the right to interpret and revise this policy to the extent permitted by law.